YORK’S INDEPENDENT FAMILY-RUN SALES & LETTINGS AGENT

Privacy Policy

Last updated: 10th October 2025

Quantum Estate Agency Ltd (“we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Quantum Estate Agency Ltd
6 Walmgate, York YO1 9TJ
Email: homes@quantumestateagency.com
Phone: 01904 631631

We are the data controller for the personal information collected through this website.

2. Information We Collect

We may collect and process:

  • Name, email, phone number, and contact details

  • Property information (related to valuations, enquiries or maintenance)

  • Information provided in online forms (general enquiries, sales and rental valuations, maintenance reports)

  • Technical data (IP address, browser type, usage data, via cookies)

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide services

  • Arrange sales, lettings, valuations and maintenance

  • Communicate with tenants, landlords and buyers

  • Improve our website and user experience

  • Meet legal and regulatory obligations

4. Lawful Basis

We process your data under:

  • Legitimate interests – to provide services and respond to enquiries

  • Contractual necessity – to carry out requested services

  • Legal obligations – where required by law or regulation

5. How We Store & Protect Your Data

  • We store your data securely and restrict access to authorised personnel.

  • Data is retained only for as long as necessary to fulfil the purposes outlined above or as required by law.

6. Who We Share Your Data With

We may share your data with:

  • Trusted maintenance contractors (to address reported issues)

  • Property portal providers

  • IT and website hosting providers
    We do not sell personal data to third parties.

7. Cookies

We use cookies to improve functionality and analyse site usage. You can manage or disable cookies in your browser settings. For more information, see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: homes@quantumestateagency.com.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.